A bottleneck at the espresso machine or the register kills throughput during the morning rush. The physical layout of your workspace dictates the speed of service. Every extra step a barista takes adds seconds to the ticket time.

The Triangle Workflow

Ideally, the register (POS), the espresso machine, and the pickup counter should form a tight triangle where staff can pivot without walking unnecessary steps. Everything they need (cups, lids, milk) should be within arm's reach.

Queue Management

Where do people stand while waiting? If the line blocks the door, potential customers will walk by. If the line blocks the condiment stand (sugar/milk), it creates friction. Use furniture or floor markings to guide the flow naturally away from the entrance and towards the pickup area.